Clemence Cheng (UK) on port performance
Since 2013, ESPO has been putting each month a port in the picture through its “Port of the month” articles. After four years, ESPO has now started with a new series of articles called the “Port pro of the month”. Every month, they will pay a visit to a port executive who will present his or her port and also help to understand what it means to lead a European port. These interviews will also include a question concerning port performance, namely “ESPO is a partner of PORTOPIA, an FP7 project that aims to measure port performance. Are you measuring your port’s performance?”.
This month, ESPO interviewed Clemence Cheng, CEO of the Port of Felixstowe and Managing Director of Hutchison Ports Europe. He answered the question on port performance as follows:
“Measuring our performance is absolutely central to everything we do. If we do not measure it, we cannot improve it and improving our performance is essential to our success. We have a large number of metrics and data collected within the Hutchison Ports group that record chiefly operational, financial and environmental performance. This generates a wealth of data but the real trick is in using that data properly to benchmark ourselves against the best in our group and industry. All ports, and pretty much all ships and customers, are different. Care needs to be taken that we are comparing like with like. We will learn nothing if we try to compare apples with pears.”